For info about our policy regarding Covid-19 please visit our tickets page.
Q. Can I pay with a credit card on the gate?
A. No. Cash only.
Q. I haven't got a printer to print my E-Ticket, what can I do?
A. Don't worry, you can show your E-ticket or comfirmation email on a smart phone. As long as is can be clearly read (no smashed screens etc.).
Q. Are there any group discounts available?
A. We do not offer group discounts. Pretty much everyone who comes is in a group, and we think its fair for everyone to pay the same price, regardless of group size.
Q. Can I reserve a ticket and pay for it when I arrive?
A. No, sorry, we do not do ticket reservations. The only way to guarantee your ticket is to book online.
Q. What is a Fast-Track ticket?
A. By purchasing a Fast-Track ticket you will gain access to the shorter Fast-Track queue lines for each of the four attrctions. The duration of a Fast-Track queue will be dependant on the overall attendance on the night, and although the Fast-Track queue will always be quicker than the main queue, we are unable to specify waiting times for a given night.
Q. When is the best time to arrive?
A. You must arrive between the time slot chosen when you booked your tickets. You may arrive any time between your selected time slot. Although in order to ensure you get to experience all the attractions. We recommend arriving at the beginning of your time slot.
The last admittance to the event will be at 09:00pm
Q. What happens if we get delayed on route and can't make our selected time slot?
A. All ticketing will be printed with your selected time slot on. Therefore we can only allow entry if you arrive between the times stated on your ticket. It is your responsibility to arrive between these times. Please be sure to leave in plenty of time incase of delays.
Q. Do we have to leave the event at the end of our time slot?
A. No. You can leave the event when you like. However last admission is at 09:00pm. The main event, including attractions will close at 10:00pm. Our after event bar will open until 10:30pm.
Q. If my child is too scared to enter the attractions when we arrive can we get a refund?
A. No. All ticket sales are final and we operate a strict no refunds policy. Only you can know your childs threshold to being scared if you have any doubts don't book. You have been warned!
Q. Will there be a lot of queueing?
A. Yes. Even if you have prebooked your ticket you will still have to queue to pick up your event ticket at the box office when you arrive. Then queue to enter each attraction. As with a theme park, queue times vary depending on how busy we are.
Q. Will the actors touch me inside a maze?
A. The actors will get extremely close to you, so yes, contact will occur.
Q. Do children need to be accompanied at the event?
A. Any persons under the age of the 15 years old must have an adult in their group. The adult is not required to enter the mazes. They can purchase a 'No-Scare' ticket that will enable them entry into the arena and bar/food areas where they can wait for their group.
Q. What is the maximum group size allowed to enter a maze at one time?
A. The maximum group size is 8 people. If your group consists of more than 8 people, you will be split into smaller groups when entering a maze.
Q. Is it undercover?
A. Yes, the vast majority of the event is undercover. Including the arena area and the attraction queue areas. The only exceptions are the queue to get your tickets before entering the event and the smoking areas.
Q. How long will my visit last?
A. All attractions vary but you can expect to be in each attraction for between 6 - 10 minutes. Your visit on a whole will depend on how busy we are on the night and the resulting queue times.
Q. Are there any age restrictions on the attractions?
A. There are no age restrictions however all attractions are intense, contain gore and have been designed to scare you. Therefore, are aimed at a teenage and adult audience. They are not recommended for under 12's. Under 15's must be accompanied by an adult or guardian.
Q. Is the event suitable for expectant mothers?
A. No. We strongly recommend against expectant mothers attending the event.
Q. What clothing would you recommend?
A. Keep in mind all attractions are walk through so suitable footwear is advised. It is strongly advised to bring an umbrella as the queuing area before you enter the event is outside. October weather can be quite chilly so wrap up warm! As much as you love them, don't wear your high heels.
Q. Is there food and drink available?
A. Yes there are food and drink outlets on site.
Q. Is there on site parking available and if so how much does it cost?
A. Yes we have a large parking area available and all parking is completely free of charge! PLEASE NOTE: Vehicles and their contents are left entirely at owner or drivers risk. Management do not accept responsibility whatsoever for any loss or damage to vehicles or their contents.
Q. Is the event wheel chair accessible?
A. Unfortunately the attractions contain tight hallways and uneven floors making them unsuitable for wheel chairs.
Q. Can we dress up in a Halloween costume to go to the event?
A. You can dress up if you like. We will not allow any full face covering costume/masks to be worn at the event. However, protective face coverings are permitted.
Q. Are we allowed to smoke onsite?
A. By law, you will not be able to smoke inside the event. Smoking is only permitted in our designated open air smoking area.
Q. Can we purchase or bring our own alcohol?
A. No. Consumption of alcohol is strictly prohibited. Anybody caught with alcohol on site will have the goods confiscated and may be ejected from the park. Alcoholic drinks will be available to purchase from our bar after you have completed all of the attractions. Your tickets will be marked on entry to each attraction. So you must either present a completed ticket or forfeit your ticket to gain access.
Q. Is there strobe lighting?
A. Yes we use strobe lighting, smoke machines, loud sounds, and many other techniques to disorientate you. If you suffer from epileptic seizures it is not recommended you attend.
Q. Are there restrooms on site?